Privacy Policy

1. Introduction

Yorkshire Technology Solutions ("we," "us," "our," or "Company") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our websites, applications, and services.

This Privacy Policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and international privacy standards.

2. Information We Collect

We may collect personal data directly from you and from automated tools when you use our services:

• Contact Information: Name, email address, phone number, postal address, company name.
• Communication Data: Content of messages, emails, and inquiries you submit through our contact forms.
• Technical Data: IP address, browser type, operating system, device type, pages visited, time spent on pages.
• Cookies & Tracking: Data from cookies, web beacons, and similar technologies to understand your interaction with our site.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you provide explicit consent (e.g., through our contact form or cookie banner).
• Contract: To perform services you have requested.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interest: To improve our services, prevent fraud, and enhance security.

4. How We Use Your Information

We use your personal data for the following purposes:

• Responding to your inquiries and providing customer support.
• Delivering services you have requested.
• Sending you marketing communications (only with your consent).
• Analyzing and improving our website and services.
• Preventing fraud, abuse, and security threats.
• Complying with legal and regulatory requirements.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who assist us (hosting providers, email services, analytics platforms).
• Legal Requirements: When required by law, regulation, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All service providers are bound by data protection agreements and must only process data as instructed.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary by data type:

• Contact Information: Retained for the duration of our business relationship, plus 3 years for archival purposes.
• Website Analytics: Typically retained for 26 months.
• Cookies: See our Cookie Policy for details.

You may request deletion of your data at any time, subject to legal obligations.

7. Your Rights

Under UK GDPR and applicable privacy laws, you have the following rights:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate data.
• Right to Erasure: Request deletion of your data ("right to be forgotten").
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a machine-readable format.
• Right to Object: Object to certain types of processing, including marketing.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at the details provided below.

8. International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities.
• Adequacy decisions from the UK government.
• Your explicit consent.

9. Security Measures

We implement industry-standard security measures to protect your personal data, including encryption, secure data storage, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer / Privacy Contact: If you have concerns about our processing, you may also file a complaint with the UK Information Commissioner's Office (ICO).